Get in Touch With Us
This page tells you how to reach the editorial team behind Online Casino Sites, what we can help with, and — just as important — what we cannot do for you. We research and write about new online casinos serving US players. We do not operate a casino, hold your funds, process withdrawals or have access to any player account.
The fastest route is email: [email protected]. Include the casino name, the date of the issue and any reference number you were given. That detail is what lets us look into something properly instead of writing back to ask for it.
Reach the right inbox first
| Your enquiry | Where it goes | What to include |
|---|---|---|
| Correction to a review, bonus figure or rating | Editorial | The page, the line you're disputing, and a source if you have one |
| A bonus term that doesn't match what we published | Editorial | Screenshot or link to the operator's current terms page |
| Delayed withdrawal or a frozen account | Reader support (guidance only) | Casino name, dates, amount, and what support has told you so far |
| Which state a casino is available in | Editorial | Your state — availability is not uniform across the US |
| Commercial or partnership approach | Commercial | Company name, brand, licensing jurisdiction |
| Gambling harm or self-exclusion help | Reader support | Nothing — just write, and we'll point you to services |
How we're funded, stated plainly
Some of the operators listed on this site pay us a commission when a reader signs up through our links. That is how the site pays for itself. It does not buy a position in our rankings, it does not soften a review, and it does not stop us publishing a drawback. If you contact us on behalf of a brand asking for a higher placement in exchange for a better rate, the answer is no, and we'll tell you so in writing.
Editorial ratings on this site are our own judgment, not aggregated customer-review scores. We have not deposited at, played at or withdrawn from any casino we cover. Everything we publish comes from reviewing operator terms, licensing information and publicly verifiable sources. If you believe something we researched has since changed, that is exactly the kind of message we want.
Disputes about a specific casino
We hear from readers about the same handful of problems, and it's worth saying up front what we can and can't influence.
We can: explain what a term in the fine print actually means, tell you what the operator's published complaints procedure is, point you to the regulator or dispute service named in their terms, and correct our own page if we got something wrong.
We cannot: release a withdrawal, reverse a confiscated bonus, unlock a verification hold, or contact a casino as your representative. No third-party site can do those things, and anyone who says otherwise is selling you something.
Before you write to us about a payout problem, it usually saves time to work through this order:
- Complete identity verification in full — ID, proof of address and, on larger sums, source-of-funds documents. Most "stuck" withdrawals are incomplete KYC, not a refusal.
- Check the withdrawal terms: minimum withdrawal amount, weekly or monthly limits, and whether a bonus cashout cap applies to the balance you're trying to move.
- Raise a formal complaint with the operator in writing and keep the reference number.
- If the operator's own procedure is exhausted, escalate to the licensing authority or alternative dispute resolution body named in their terms and conditions.
Questions about offers we list
A large share of reader mail is about welcome bonuses, so here is the honest version. Every headline percentage on this site is the operator's advertised figure, and every one of them carries conditions. Ask us about a specific one and we'll walk you through what to read before you deposit.
- Raging Bull — 410% up to $10,000 + 50 free spins. Our highest-rated listing at 10.0, chosen for the sheer headroom on that match: few new-player offers scale to five figures. That headroom is also the catch. A maximum-sized match is only reachable with a very large deposit, playthrough applies to bonus funds, and free spins are normally tied to named games. Readers write to us most often about maximum bet limits while a bonus is active — exceed the cap on one spin and the winnings can be voided. Check that number before you play, not after.
- Magician Bet — 101% no wagering. Rated 9.9, and on this page for a different reason entirely: no wagering requirement. That is the single term that causes the most disputes elsewhere, so removing it removes the argument. The trade-off is scale — a 101% match is modest next to the big percentage offers, and no-wagering deals typically come with tighter caps on the bonus amount itself. Worth it if you value a clean withdrawal path over a large nominal figure.
- Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser. Rated 9.8. Notable because the spins are attached to a named title rather than left vague, which makes the offer easier to verify before you accept it. The limitation is that game-specific spins are only valuable if you actually want to play that game, and winnings from spins usually convert to bonus funds subject to their own playthrough and expiry. Diarize the expiry date.
- Uptown Aces — 600% for new players. Rated 9.7, and the largest advertised percentage on the list. Big multipliers generally arrive with the strictest conditions: wagering, game weighting and cashout ceilings. Ask what the maximum withdrawable amount from bonus winnings is before you judge the offer by its headline.
Lower-rated listings — Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — work differently from one another. Some are sweepstakes-style models using coins and Sweeps Coins rather than direct cash play, and at least one advertises in cryptocurrency. If you're unsure which model a listing uses, that's a good question to email us.
Payments: what to ask us, and what to ask the casino
We can explain how a payment route generally works for US players. Only the operator can confirm what is enabled on your account in your state.
| Method | Typical use | What to check |
|---|---|---|
| Debit card | Deposits, sometimes payouts | Issuer may decline gambling merchant codes |
| Credit card | Deposits only at most sites | Cash-advance fees and interest from your card issuer |
| ACH / bank transfer | Deposits and withdrawals | Slower clearing; minimum withdrawal thresholds |
| E-wallets, including PayPal where offered | Both directions | Availability varies by operator and state; some exclude e-wallet deposits from bonus eligibility |
| Cryptocurrency | Offered by some operators | Network fees, volatility, and different verification handling |
Two costs catch people out: a minimum deposit that is higher than the amount needed to trigger a bonus, and a payout that gets split across several weeks because of a weekly withdrawal limit. Advertised payout speeds are operator claims. We publish them as claims, never as something we've timed ourselves.
Games and providers — we'll tell you what we can verify
If you write asking whether a casino carries a particular kind of game, we'll answer from the operator's published lobby: slots and progressive jackpots, table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers. Sweepstakes-model sites generally run a narrower slots-led catalog. We won't quote you a total game count, because those numbers change constantly and are rarely verifiable.
Questions we can usually help with: how RTP is published and what it does and doesn't tell you, why slot volatility matters more than RTP over a short session, how random number generators are tested, and which software providers supply a given lobby. Many of these operators also run sportsbooks, poker rooms or racebooks alongside the casino — BetUS is the clearest example of a brand spanning both casino and sports betting. Those product lines have separate bonuses, separate rollover terms and sometimes separate wallets, so a casino bonus will rarely apply to a sports bet. Say which product you mean when you write.
Eligibility and legal standing in the US
You must be 21 or older to use the operators listed here, and in a state where that operator lawfully accepts play. US online gambling is regulated state by state, not federally. A handful of states license real-money online casinos directly; many more permit sweepstakes-style play under different rules; some permit neither. Federal law governs matters such as interstate wire transmission and payment processing, but it is your state's law and the operator's licensing that decide whether you can legally hold an account.
An important distinction that costs readers money: a site accepting registrations from your state is not the same as a site being authorized to serve your state. Accepting a deposit is a business decision. Authorization is a licensing fact. If you want to know which category a listing falls into, ask us and we'll tell you what we can verify rather than what the operator advertises.
Every account carries obligations on your side too: accurate registration details, a payment method in your own name, and completion of identity checks before a payout. Attempting to play from a state where the operator isn't permitted to accept you is the most common reason a balance gets voided at verification.
If gambling has stopped being fun
Write to us and we will point you to support services rather than to a casino. You do not need to explain yourself. In the US, the National Problem Gambling Helpline is available 24/7 on 1-800-522-4700, by text and by online chat, and it is free and confidential.
Practical steps you can take yourself, today: set deposit and loss limits inside your account before you next play, use the operator's cooling-off or self-exclusion tools, check whether your state runs its own self-exclusion register, and install gambling blocking software on your phone and computer. Blocking software works best installed while you're calm rather than mid-session. No casino can be described as completely safe, and no strategy guarantees a withdrawal or a win — anyone framing gambling as income is misleading you.
What to expect after you write
A person reads every message. We aim to reply within two business days, and longer on corrections that need us to re-verify an operator's current terms. If you've sent a correction, we'll tell you what we changed and when. Time-sensitive findings on this site carry a check date — this page was last reviewed on Sep 25, 2026 by Austin Crawford.
Readers outside the US sometimes reach us by mistake; if your question concerns UK operators, our guide to casinos that sit outside the GamStop scheme is a closer fit than anything here.
One last thing. If you're deciding between the offers on this site and want a second opinion before you deposit, tell us your state, your rough budget and whether you care more about bonus size or ease of withdrawal. Those three answers narrow the list faster than any ranking does.